Got questions? We've got answers.

 

I’ve raised some money for the hospital, how do I send it to you?

You can make a credit card donation over the phone, send in a cheque or money order, donate over the web or come in and drop it off at the counter.

There is also an option for a direct transfer into our bank account. Please make cheques or money orders payable to:

The Children’s Hospital at Westmead

Account Name: SCHN SP&T

Bank: Westpac BSB: 032 340

Account Number: 106967

Our postal address is: The Children’s Hospital Westmead Fundraising Department, Locked Bag 4001, Westmead NSW 2145

 

Can I get a receipt for the money I have raised?

Yes, we can provide you with a receipt for donations (including gifts-in-kind) over $2. We’ll post it to you, so we’ll need your name and postal details.

Remember though, raffle or art union ticket purchases; purchases of goods like chocolates, merchandise, or services; and purchases made at an auction, are not tax deductible.

 

Can I get a receipt for goods or services that I donate?

Yes, we’d be happy to do that. When we’ve have received the tax receipt for the goods or services you have donated, we will post you a receipt. We’ll need your name and postal details.

 

Can you provide receipts for people who donate at my fundraising event?

Certainly. We can provide delegates with a receipt for donations (including gifts-in-kind) over $2. We’ll post it to them, so we’ll need their names and postal details.

Remember though, raffle or art union ticket purchases; purchases of goods like chocolates, merchandise, or services; and purchases made at an auction, are not tax deductible.

 

I’ve lost my receipt—can you reissue me another?

Unfortunately, we are unable to re-issue an original receipt. But don’t despair; we can issue a duplicate copy your donation. We will stamp it as a ‘Duplicate’ and post it to you if you provide your name and postal address.

 

I would like to make on-going donations, how can I do this?

We’d love that! You can join the Bandaged Bear Club, which provides a system for regular donations. It’s flexible so that you can choose how often you donate—monthly, quarterly, bi-annually and annually—as well as how much you would like to donate.

There’s a minimum of $10/month. You can decide to nominate to donate by automatic transfer or via your credit card. Have a look at our Regular Giving Program.

 

Where can I purchase your merchandise from?

Our merchandise can be viewed and purchased at our Volunteers Shop in the hospital itself.

 

A loved one has passed away we would like to make a donation to The Children’s Hospital at Westmead. How do we do that?

Many people support the hospital by providing an In Memoriam donation instead of flowers at the funeral of a loved one.

If you are organising a funeral, please ask your Funeral Director to provide The Children’s Hospital at Westmead’s In Memoriam envelopes at the service of your loved one. Alternatively, email us or call on (02) 9845 3367 and we'll organise to have the envelopes delivered within 1-2 working days.

You can also make In Memoriam donations online, and we will send a letter to the person's family you have donated in memory of notifying them of your gift. For privacy, we do not disclose the donation amount. For donations over $2, we'll send a tax deductible receipt.

For more information about making an In Memoriam donation, please call (02) 9845 3367.

 

I am having a celebration event and would like my guests to donate in lieu of gifts, what do I need to do?

We are able to provide you with Celebration Envelopes. These are reply-paid envelopes that include a donation slip to give to your guests prior to, or on the day, of your event. Your guests have the option of posting the envelopes directly to us with a cheque or their credit card details, for which we issue a receipt. After these have been processed, we'll send you a letter confirming those who made donations (for privacy, we don't disclose the donation amount) along with the total raised, so you can thank them as well.

For more information about making celebration donations, please call (02) 9845 3367.